0 Kudos. WiFi Pod ordering shambles. 0 Kudos. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. Please let me know how you get on. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. How to perform the scan and order the wifi pods when using the Connect app. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. In one room the wifi is intermittent and sometimes disconnects because of weak signal. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. Networking and WiFi. Then Start the scan again. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. They are free on Volt, 1GB or Oomph bundles. I will send a private message - watch out for the purple envelope. Account - Mobile. Phone. · While connect to WiFi, Tap I’m. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Then Start the scan again. The pods can only be sent out one at a time too. The pods are only free for volt customers and 1gig service. Clicking the link to order brings me to. Virgin Phone Switchover. Complaints. Tap Add a room, Tap the room you're in. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. 0 Kudos. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Thanks for confirming your details via private message @k850ilw. Kindest regards, David_Bn. But only if the speeds are consistently below 20Mbps in that room. 1 ACCEPTED SOLUTION. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. I have the Volt 600 ultimate package and the download. 😊. ) he went through and ordered the pod for me, so hopefully will come through and be free. Check out the do's and don'ts, in our Community FAQs. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. While connect to WiFi, Tap I’m ready. Hi @alela . In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Broadband. QuickStart, set up and connections. Watch the video below to find out how, and then read on for more. We’re so confident in this technology that we’ve launched. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Can a kind soul pl. Manage Your Account. Tried to order wifimax pod from my account but it asks me to chat to someone. Account - Cable. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. an hour ago. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. Networking and WiFi. Virgin Mobile. --------------------. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Please do get in touch if you require any further assistance, and we will be happy to help. Hi, I too am having similar problems. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. The app checks wifi strengh and then tries to improve the router. I have a volt M200 package. Ashleigh_C. My Virgin Media App. Virgin Media. Reply. Networking and WiFi. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. Please let me know how you get on. While connect to WiFi, Tap I’m ready. Jimmy1987. Hi @Zahra_m27 . Simply sign into My Virgin Media and you will see your orders on your account dashboard. Can I. . They are free on Volt, 1GB or Oomph bundles. Tried to call but no go there either. Manage Your Account. Thanks in advance. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Certainly a pod can help with this. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. All the information you need to setup your first Pod or fix an issue can be found here. Kindest regards, David_Bn. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. . This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one. Once this is done, you can add more Pods (up to a total of 3) at a later date. If not. John. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Hm I did this through the app but was never walked through ordering the pods. I'm going round in circles trying to get a pod online or within the My Connect app. . While connect to WiFi, Tap I’m ready. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. . Scan complete, Tap continue. You can order WiFi pods from the Virgin Media Connect app. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Stream from Virgin Media. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. a month ago. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. QuickStart, set up and connections. Please let me know how you get on. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Am on 1GB, very weak signal in partners office and constantly disconnecting. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. High up (8ft) not any. Verdict. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. Excludes broadband faults and broadband network outages. QuickStart, set up and connections. · While connect to WiFi, Tap I’m ready. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Networking and WiFi. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. I have merged them now. Further exclusions & legal stuff apply. TV. My. Wait 2 mintues for Scan. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. They are free on Volt, 1GB or Oomph bundles. Security matters. Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldn’t let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand wh. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. . Security matters. Tap Start the scan. Stream from Virgin Media. Subscribe to this message's RSS feed. Please look out for the private message and we can get. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. Scan complete, Tap continue. 0 Kudos. If so, Tap Optimise. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Virgin Phone Switchover. Entertain me; Broadband Deals. However they can be chargeable depending what package you on. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Virgin TV 360. I would like to help you with this. Manage Your Account. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. Hi @xanabutt . The best way to get a pod order is download the Virgin Connect app, from here do a scan. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. VM will only send out one at a time, and there must be at least 7 days before ordering each one. QuickStart, set up and connections. Browse. Reply. We would like to show you a description here but the site won’t allow us. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. Scan complete, Tap continue. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Any issues, please make your own Forum thread as easier to help 🙂. This happens on 2 sides across my house so I guess I need 2 pods to keep it running smooth. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Signal does not reach my bedroom. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. Hi @lojelo5 - thank you for getting back to us. Networking and. . Options on 15-10-2021 15:06 Pods are free to customers on 1GB or Ultimate Oomph packages - is that you? If so you have tio call in to order the first one. You can get your 1st one by signing up to WiFi max. Tried to order wifimax pod from my account but it asks me to chat to someone. Hi , Thank you for your post and welcome to our community forums. You can order WiFi pods from the Virgin Media Connect app. Then Start the scan again. Account - Mobile. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. The app should detect low signal and allow you to order them straight from there. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. . Browse Virgin Media Virgin Media Community. • View, manage and even order WiFi Pods*. I joined virgin broadband yesterday. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. Browse. can you please advise how I get a Wifi Pod . . V6. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Tap Start the scan and then. It is not coming up on the virgin connect site. I would like to place the order for you so I am going to pop you over a private message to take a few more details. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Browse Virgin Media Virgin Media Community. Thanks for your suggestion. Hmm. Hmmm thanks for that but that isn't quite how the conversation went. WiFi Pod ordering shambles. My WiFi does not reach the back end of my home. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. Options. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. If the scan picks up that you need a pod it will allow you to order some. Check your broadband service. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Pod will need reactivating on the New Hub - on your account so. Sorry to hear you're having issues with the WiFi signal and the Connect App. See the following page for details, including how to order online via My Virgin Media - 5135255. Best. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. · Then Start the scan again. No setup fee. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. Broadband. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. In 'my virgin media' account it says to order from the VM connect app. If so, Tap Optimise. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Despite trying to use the connect app on multiple devices (and in the same room a. Please help. Our home scan feature will guide you from room to room to carry out WiFi speed tests. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. Here you’ll find all the help you need for Virgin Media related problems and issues. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. QuickStart, set up and connections. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. Tap Start the scan. Then Start the scan again. Then Start the scan again. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennySimply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Wait 2 mintues for Scan. I have also been told to message via the live chat on the app but no one appears to be res. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. If the scan picks up that you need a pod it will allow you to order some. Our new WiFi Max service allows you to have up to 3 pods. I will be able to assist you on this and get the Wi-Fi pods sent out. Broadband. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Switched On Families. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Options. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Hi @Zahra_m27 . Then Start the scan again. Previously with NTL, Virgin Net, Cabletel, Cable Online. Once this has been done, additional Pods can be ordered via the. Sign in . I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. Thanks newapollo. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. This guide looks at how Virgin Media's. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. In response to Chris_W1. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. This link will help. Thanks for confirming your details via private message @k850ilw. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. If the scan picks up that you need a pod it will allow you to order some. TV. Thanks, Kath_F . on 01-05-2023 13:10. The mesh wifi pods now come with a speed guarantee . However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. Options. . Networking and WiFi. The pods can only be sent out one at a time and a minimum of 7 days apart. To run the scan, simply connect to your. However, I don't have any options for ordering a Pod through the app. Hi @lojelo5 - thank you for getting back to us. Router placed in best possible position. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . It is not great - often the reconnections drop out or can't be made. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. • Scan complete, Tap continue. Broadband, TV and Landline offers. Virgin Media Community. The pods are free on the Volt bundles, however you don't receive them automatically, they need to be ordered after running wifi tests which show your speed is less than 30Mbps. Please do get in touch if you require any further assistance, and we will be happy to help. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Tap Add a room, Tap the room you're in. Meet WiFi Max. You need to use the Connect app. Sorry to see you are having problems ordering the wifi boosters. We're here to help. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. I’ve spent over 2 hours on live chat and what’s app and not spoke to an agent yet. · Wait 2 mintues for Scan. Hi, I am a new customer. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. · Scan complete, Tap continue. Manage Your Account. My Virgin Media App. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. Tap Start the scan. Please remain in contact there and we will do our best to help. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Our new WiFi Max service allows you to have up to 3 pods. So you need to prove that you can't get 30 Mbps (3. We apologise for any frustration this experience may have caused. Subscribe to this message's RSS feed. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. Please let us know if you need any further help and we will be happy to assist. On my android phone it just tells me it can't see the hu. Sorry to hear that you've been unable to order your pod via connect app. It is not great - often the reconnections drop out or can't be made. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. While connect to WiFi, Tap I’m ready. Virgin Media; My Virgin Media; Shop; Help;. I have spent house on the phone getting nowhere to order the pods. Despite trying to use the connect app on multiple devices (and in the same room a. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Security matters. It's great to hear you're looking at having WiFi Pods. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. There's areas of my house that get no wifi signal. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. While connect to WiFi, Tap I’m ready. Start the Scan (do this in every room) Scan complete. Hmm. you can order a WiFi Pod online – just run a test on your services first. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. . Just buy a Wireless Repeater ! - 5403097. There's areas of my house that get no wifi signal. Tried chat via connect app but says it's all busy and to try later. Gaming Support. It says as a volt customer I can have up to three. Up to 3 WiFi Pods if needed. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. Tap Optimise WiFi now if an option. Start the Scan (do this in every room) Scan complete. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. Our new WiFi Max service allows you to have up to 3 pods. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. Scan complete, Tap continue. Scan complete, Tap continue. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. I have arranged for your 2nd pod to be delivered and you can track this online. SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s).